How to Make a Purchase at this site

T o select an item for purchase click the "Add to Cart" or "Buy Now" button near the description of the item you want. This will add the item to your shopping cart. Click on "Checkout" to begin the checkout process.

You will enter the secured encrypted section of the site to conduct the checkout process.

You will be asked to fill out information needed to complete the purchase.

Please proceed through the whole checkout procedure until you get to the page that says "Your Order Has Been Processed". If you do not get to that page with the flying owl, you have not completed the checkout process and we will not have your email address and will not be able to send you an email confirmation. The email confirmation will give you any further payment instructions.

Payment within the United States and Canada

We accept payment by check and money order and we can accept credit cards through PayPal.

Please use the check out procedure both for PayPal payments as well as check or money order payments so that we can get all the information we need to process your purchase correctly. You will be sent an email purchase confirmation/ invoice to the e-mail address you gave us in the shopping cart form when you complete the purchase.

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For PayPal purchases please make sure you have given us your correct email address. We will send you an email invoice through PayPal that will give you further instructions on how to pay through them. If you already have a PayPal account your purchase will be easy and familiar. You do not have to have a PayPal account to make a credit card purchase through PayPal, just follow the instructions provided on PayPals check out pages.

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Check or money order should be made out to:

EarthTrend Shop

And sent to:

EarthTrend Shop
P.O. Box 2255
Seal Beach, CA
90740
U.S.A.

Please include a copy of your invoice or a note identifying the items you are paying for, the order number, and the name you used for the order so we are sure to match your payment to the right order.

We will email you when we receive your check or money order. Please contact us if you have not heard from us in 2 weeks.

We will ship your items as soon as we receive your money order.

Personal checks require a delay of 10 days before shipping to make sure they clear the bank.

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For Purchases outside the United States and Canada

We prefer international money orders as payment from countries other than the U.S. and Canada. We will not accept personal checks.
We can accept PayPal payments from outside the U.S.

We are not accepting orders and payments from Eastern Europe, Russia, Middle East, Asia, South Asia, China, or any countries that U.S. businesses are prohibited from doing business with. Our apologies to you if this affects you.
Making secure payments internationally is still risky in many areas, and shipping delivery can be unreliable, and costly with custom duty taxes.

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If you have any questions about ordering with us you may call or email us. See our Contact Us section for information.

We reserve the right not to fill an order under certain circumstances - If an order is made from outside our shipping area we will not be able to fulfill it.

You will receive another e-mail notifying you when we ship the item.

Security

W hen you "Go To Checkout" , "Create an Account" or "Log in" you are transferred to a secure area of our site that has the most up to date SSL (Secure Socket Layers) technology. This means that your important private information is turned into complex code (encrypted) that cannot be read by anyone, and goes to the purchase processing service in this encrypted state.

A message may pop-up telling you that you are entering a "secure connection", meaning an encrypted site.

Also note that the URL in the address window of your browser changes from starting with "http to "https" (the s standing for secured), and a little lock icon or un-broken key icon appears at the bottom of your browser or in the address window.

If you hold your mouse pointer over the lock icon it will tell you there is "SSL secured 128 bit encryption" or give the name of the security company that is associated with the encryption. For more details, left click the lock to see information about the provider of the security.

E-mail Response Problems

I f you made an order with us but have not received any e-mail notification from us, or if you have tried to contact us by e-mail and received no response please check the following:

Check your e-mail at the e-mail address you entered in the shopping cart check out form.

If you have AOL mail, Yahoo.com mail, or Hotmail, check "bulk" or "junk" mail folders in addition to the "inbox". Your junk mail filter setting on your e-mail service may send our e-mails to the junk folder.

It is a good idea to periodically check your junk/bulk mail folders for important e-mail that gets incorrectly sent there. Consider changing the settings on the junk mail filter if there are a lot of non-junk e-mails in the junk folder.

Out of Stock Policy

I f you order an item that has gone out of stock but is still listed we can make a substitution, give a refund, or if you do not mind a little longer wait to receive the item, we can back order some items. We will email you if this happens.

What if my question was not answered?

W e want to know if our help section needs help. If you still have questions please go to our Contact Us section and send us a message.